PillPal Support — Karmindev Studio

FAQ

Frequently Asked Questions

Quick answers to the most common questions about PillPal.

Open PillPal and tap the + button on the Home screen. Enter your medication name, dosage, frequency, and set your preferred reminder times. Tap Save and your reminders will be scheduled automatically.

Go to the Family tab, then tap Add Member. You can import from your contacts or enter the details manually. Once added, you can manage their medications and monitor dose history together.

Make sure notifications are enabled for PillPal in your iPhone's Settings → Notifications → PillPal. Also ensure Do Not Disturb or Focus modes are not blocking alerts. If the issue persists, try removing and re-adding the medication reminders.

Currently PillPal stores data locally on your device. Multi-device sync via iCloud is planned for a future update. Your data is safe as long as you have iCloud backup enabled.

When a reminder appears, tap Skip to mark it as skipped, or simply dismiss without action and it will be logged as missed. You can also review and edit dose history from the History tab.

Yes. All your medication data is stored locally on your device and is never uploaded to any external server. PillPal does not collect, share, or sell your personal health information. See our Privacy Policy below for full details.

Tap on the medication from your Home screen to open its detail page, then scroll down and tap Delete Medication. This will also remove all future reminders for that medication.

PillPal Premium unlocks unlimited medications, advanced history analytics, and priority support. You can subscribe monthly or yearly from the Settings tab. A free trial may be available for new users.

Troubleshoot

Fix Common Issues

Step-by-step guides to resolve the most frequent problems.

🔔

Notifications Not Working

Open Settings → Notifications → PillPal
Enable Allow Notifications
Set alert style to Banners or Alerts
Check Focus / Do Not Disturb settings
Re-open PillPal and re-save your medication

⚡

App Crashing or Freezing

Force quit the app and reopen it
Restart your iPhone
Make sure iOS is up to date
Delete and reinstall PillPal from the App Store
If issue persists, contact us with your device model and iOS version

📋

Missing Medication History

Check the History tab and adjust the date filter
Ensure you did not accidentally delete the medication
Check if iCloud Backup is enabled to prevent data loss
Restoring from backup may recover lost history

💳

Premium Purchase Not Restoring

Go to Settings → Premium and tap Restore Purchase
Make sure you're signed in with the same Apple ID used to purchase
Check your internet connection
Sign out and back into your Apple ID in iPhone Settings
Contact us if the issue continues

Feature Request

Suggest a Feature

We love hearing your ideas. Help us make PillPal better for everyone.

Your Name

Email Address

Get in Touch

Our team typically responds within 1–2 business days.

📧

Email Support

Send us a message and we'll get back to you as soon as possible.

moryosatur@gmail.com ↗

💬

Send a Message

Prefer to write to us directly? Fill out the form below.

🏢

About Us

PillPal is developed and maintained by Karmindev Studio, an independent app studio focused on building thoughtful, health-centered mobile experiences.

Contact the team ↗

Privacy Policy

Your Privacy Matters

Last updated: March 2026

🔒 We do not sell your data

Overview

PillPal ("we", "our", or "the app"), developed by Karmindev Studio, is committed to protecting your privacy. This policy explains how we handle your information when you use PillPal on your iOS device.

Data We Collect

PillPal operates on a local-first model. All data you enter — including medication names, schedules, dosages, and family member information — is stored exclusively on your device. We do not transmit this data to any external server.

Medication names, dosages, and schedules
Dose history (taken, missed, skipped)
Family member profiles you create within the app
Notification preferences and app settings

Data We Do NOT Collect

We do not collect personally identifiable information
We do not use analytics SDKs or tracking tools
We do not share any data with third parties
We do not have access to your health records

Permissions Used

Notifications — To send medication reminder alerts at your scheduled times
Camera — Optional, to scan medication labels for quick entry
Contacts — Optional, to quickly add family members from your address book. We do not store or upload your contacts.

iCloud Backup

If you have iCloud Backup enabled on your device, your PillPal data may be included in your personal iCloud backup. This is controlled entirely by you through your iPhone's Settings and is subject to Apple's Privacy Policy.

In-App Purchases

Premium subscriptions are processed entirely by Apple via the App Store. We do not have access to your payment information. All transactions are governed by Apple's Terms of Service.

Children's Privacy

PillPal does not knowingly collect data from children under 13. The app is intended for general audiences managing personal health routines.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at moryosatur@gmail.com.

How can we help you?